Job Description
SUMMARY:
This position is primarily responsible for all incoming clinical phone calls to the office and nurse visits.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Core duties and responsibilities include the following:
(Other duties may be assigned as it pertains to the role by your manager or supervising staff)
Telephone/Documentation
· Triage and document all incoming clinical phone calls
· Communicate information on behalf of physicians to patients as directed
· Handle emergency appointment scheduling or send to employee who maintains physician schedule
· Return phone calls to patient in a timely manner.
· Document ALL COMMUNICATION regarding patient care in patient chart
· Complete disability/FMLA forms
Pharmacy and Prescriptions
· Communicates pharmacy directory updates with EHR Coordinator
· Contact pharmaceutical representatives for sample medications
· Obtain prior authorizations for medications and durable medical equipment
· Handle new, renewal, and/or refill prescriptions for providers via EMR system and checking all prior disbursement to patient
Nurse Visits
· Obtains urine culture as determined by visit
· Takes vital signs
· Prepares exam room and patients for procedures
· Performs non-invasive procedures such as bladder scans, UA, uroflows, etc.
· Perform Voiding Trials, teaching self-catheterization when necessary.
· Perform injections including testosterone, Eligard/Lupron, Firmagon amongst others
· Trained and Performs all procedures that are within the scope of a RN/MA and as directed by the physician when procedure room staff is out of the office.
· Instills bladder treatments such as BCG and Valstar for bladder cancer treatment
· Performs SP tube changes, and catheter changes
· Set up and monitors, and discontinues IV infusions, if certified
· Administers proper sterilization techniques with equipment and medical waste
· Maintains clean and aseptic exam rooms and other areas, such as the laboratory station and restrooms in compliance with OSHA standards
· Reports all equipment malfunctions to Clinical Coordinator
Job Type: Full-time
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