Job Description

Join #TeamUpland

Experience the rewards of your hard workcomprehensive benefits, including upcoming COLAs, that support your well-being, growth, and success!

2% increase in base effective 12/07/2025 3% increase in base effective 6/21/2026 3% increase in base effective 6/20/2027

Performs a variety of customer service functions applicable to Police Department operations including records release and maintenance, receiving, responding to, and entering requests for police reports, and screening and forwarding telephone calls.

Provides general information regarding department policies, procedures, requests for information, and requests for service in person and by telephone; compiles press information logs; coordinates work with other City departments.

Composes, types, formats, transcribes, copies, files, maintains, and retrieves a variety of reports, letters, documents, memoranda, and records of crime, criminal investigations, arrests, accidents, complaints, and incidents; checks forms, records, reports, applications, and other materials for accuracy, completeness, conformance to procedures, punctuation, spelling, and grammar; suggests corrections.

Operates teletype equipment accessing county, state, interstate, and federal law enforcement database systems; enters records information in state and federal law enforcement networks.

Observes and strictly enforces security regulations and procedures pertaining to the processing, maintenance, and release of highly confidential records and reports; researches and disseminates records and information to authorized individuals including safety representatives and other law enforcement agencies; redacts confidential information from police records.

Processes impounded vehicles; notifies owners; participates in lien sales and auctioning of impounded vehicles; processes DMV forms; schedules tow and parking hearings; performs fingerprinting and background checks as needed.

Records, processes, maintains, and responds to civil and criminal subpoenas.

Purges records and files as required; records, tabulates, and inputs a variety of statistical data and reporting for internal use and external reporting and distribution with a high degree of accuracy.

Researches, assembles, and compiles information for a variety of departmental, state mandated, and/or statistical reports; provides research assistance to officers and other law enforcement personnel.

Performs a variety of administrative support duties, including answering and directing telephone calls, processing mail, and preparing court packages and District Attorney requests; sorts, files, copies, and distributes a variety of documents.

Processes sex offender/registrant paperwork; ensures appropriate paperwork is ready for scheduled appointment time; interviews registrants; inputs information in the California Sex and Arson Registry (CSAR); uploads photos for transfer to CSAR; processes restraining orders; inputs orders into the state system.

Serves as the backup for the Police Chief's secretary in the event of absence, as directed.

Closes out the daily register; gathers paperwork and monies; generates daily deposits.

Observes and complies with City and mandated safety rules, regulations, and protocols.

Performs other duties as assigned.

Knowledge of: Principles of providing functional direction and training. Principles, practices, methods, and techniques of law enforcement agencies. Police terminology and law enforcement codes. Principles, practices, methods, and techniques of records management, including records disbursement procedures. Operation of computer-aided communications equipment, including multiple telephone lines and radio systems. Basic math. Research and reporting methods. Legal obligations with respect to the release of data and reports. Recordkeeping principles and procedures. City and mandated safety rules, regulations, and protocols. Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and City staff. The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar. Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to: Plan, organize, and coordinate the work of assigned staff. Effectively provide staff leadership and work direction. Interpret, apply, and explain applicable federal, state, and local codes, regulations, policies, technical processes, and procedures. Enter data into a computer system and prepare written materials with sufficient speed and accuracy to perform the work. Operate a cash register, electronic revenue collection devices, and electronic document imaging systems. Make accurate arithmetic and statistical calculations. File and maintain automated and hardcopy records with accuracy. Maintain confidentiality of data encountered in the source of work. Compile and summarize information. Research a variety of topics in assigned areas of responsibility. Establish and maintain a variety of filing, recordkeeping, and tracking systems. Establish and maintain accurate databases, records, and files. Independently organize work, set priorities, meet critical deadlines, and follow-up on assignment. Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines. Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks. Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax. Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push, and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects averaging a weight of 20 pounds, or heavier weights, in all cases with the use of proper equipment and/or assistance from other staff.

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.

Important information: A competitive review of applicants' experience and qualifications will be conducted. Based on that evaluation, a limited number of applicants whose qualifications best meet the current needs of the City of Upland will be invited to participate in the next step of the recruitment process. The examination will include a qualifications appraisal interview. Qualified candidates will be provided with more details prior to the start of the examination process.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Job Tags

Similar Jobs