Job Description

Job Description

Job Description

General Summary of Duties: Responsible for personnel management and oversight of clinic operations. Responsible for the enforcement of clinic policies and procedures. Responsible for managing the daily operations of the office.

Supervisor: Executive Director

Supervisory Responsibilities: Office Personnel

Major Responsibilities/Tasks:

• Oversees daily office operations. Identifies and resolves operational problems.
• Oversees scheduling of employees
• Oversees to ensure clean working environment
• Oversees office equipment and ensures working properly
• Oversees ordering of supplies
• Oversight of completed patient demographics and documents
• Participates in professional development efforts to ensure currency in health care practices and trends.
• Performs other related duties as directed or required.
• Maintains patient confidentiality.
• Oversight of marketing ensuring the pamphlets and brochures are distributed to patients
• Provides coverage to front office as well as triage patients as needed.
• Manage staff issues such as handling call outs
• Conduct performance Reviews
• Performs work as needed including venipuncture and triage

EDUCATION:

1. Bachelor’s Degree a plus
2. Associates degree with management experience

EXPERIENCE: Minimum of five years medical office management,

Performance Requirements:

Knowledge:

• Knowledge of clinic policies and procedures.
• Knowledge of medical terminology and insurance practices.
• Knowledge of computer programs and applications.
• Knowledge of grammar, spelling and punctuation to communicate in written format.
• Knowledge of CPT and ICD-10 coding.
• Knowledge of managed care, Medicare, and Medicaid guidelines.
• Knowledge of HIPAA and Compliance

Skills:

• Skill in effective personnel management including training staff and delegating duties
• Skill in trouble-shooting patient problems
• Skill in maximizing patient collections
• Skill in written and verbal communication

Abilities:

• Ability to work effectively as a team member with physicians and other staff.
• Ability to flexibly respond to changing demands
• Ability to plan, organize, prioritize and direct the work of others
• Ability to sort and file materials correctly by alphabetic or numeric systems
• Ability to interpret and understand insurance benefits and collect appropriate payment from patients
• Ability to communicate clearly and concisely
• Ability to establish and maintain effective working relationships with patients, employees, and the public

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.

Work Environment: Work requires hand dexterity for office machine operation, stooping and bending to files and supplies, mobility to complete errands, or sitting for extended periods of time. Occasionally lifting files or paper weighing up to 20 pounds. Occasionally work environment may be very stressful.

Mental/Physical Requirements: Normal office environment. May view computer screens for long periods of time. Occasional evening or weekend work.

Disclaimer: This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Accountability:

• Responsible for providing prompt, professional, and efficient care to patients in a timely manner.
• Advocate for our patients
• Listen to the patient and caregiver and demonstrate compassion for their concerns.
• Create an excellent patient experience.
• Act with honesty and integrity in all interactions
• Respect our patients as individuals, each with their own needs, goals, personal situations, and cultural beliefs
• Listen to your teammates and allow everyone to express themselves.
• Demonstrate personal accountability and responsibility.
• Communicate in an open and honest fashion.
• Leverage individual’s differences and strengths
• Communicate in a professional and appropriate manner to all stakeholders.
• Present a professional appearance.
• Exercise discretion in all behaviors and communications
• Uphold the highest standards of patient care and customer service.
• Work efficiently, effectively and avoid waste.
• Actively look for cost-effective measures to solve problems.
• Demonstrate integrity in all your actions.
• Represent yourself, family, team, and this company well.
• Act out of concern and not anger
• Strive to do better and to be a better person every day
• Have fun while you are helping people and remember that you can make a difference in someone’s life…today

PERSONAL QUALITIES AND CHARACTERISTICS

• Possess willingness to accept orders and perform repetitive tasks.
• Loyal in matters relating to the practice.
• Awareness of need for discretion and keeping confident matters relating to the patient’s and their problems.
• Awareness of the need to maintain confidentiality on all issues related to the practice and physicians.
• Be patient, courteous, and tactful in-patient care and dealings with practice employees.
• Ability to communicate verbally and relate well to colleagues and patient.
• Ability to speak clearly and comfortably to and use tact, discretion, and sensitivity in dealing with patients; and to deal courteously and efficiently with physicians, surgery center, hospital personnel, insurance companies, attorneys’ offices, and others.
• Follow direction well.
• Dependability
• Medical Teamwork

WORK SCHEDULE

• Monday through Friday 8:30-5:00pm; additional hours as needed on weekends 9am to 5pm and evenings until 7pm

WORK CONDITIONS

• Front office check-in/out area of business offices.
• Well-lit, bright office area.
• Air-conditioned offices.

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