Job Description

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The department of Medicine, division of Cardiovascular, has an exciting opportunity for a full-time Nurse Navigator to work onsite on the UHealth campus. The Nurse Navigator 1 (H) is the initial point of contact for a patient entering the health system and assures timely scheduling of the first appointment, and coordination of care after completion of the first appointment and supports the patient throughout the care continuum. The Nurse Navigator 1 (H) serves as a liaison between patients, families, caregivers, and the multidisciplinary care team.  The incumbent demonstrates a commitment to quality patient care, implements creative and innovative ways to meet the diverse needs of the patients and ensures best practices.

CORE JOB FUNCTIONS

• Triages new patient appointments to the appropriate provider(s) and assures timely scheduling of initial appointments.
• Reviews outside medical records for appropriate scheduling.
• Assess barriers to care and refers to support services, local, and national organizations when needed.
• Educates on the treatment plan for patients based on diagnosis.
• Supports patients throughout the care continuum.
• Counsels individuals and patients on positive health practices.
• Collaborates with a multidisciplinary team of experts to outline the best treatment for patients.
• Performs holistic evaluation of specialty population, making use of enhanced proven techniques and procedures to achieve better results.
• Implements the improvement of patient care, and healthcare policies and resources.
• Mentors other healthcare professionals by functioning as a preceptor or coordinating preceptors for visiting professionals, students, new graduates, and orienteers.
• Maintains professional knowledge by affiliating with professional and technical organizations, and participating in applicable continuing education programs, conferences, seminars, and workshops.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Review New Patients scheduled prior to visit; ensure scheduled w/ correct specialty & reschedule if not, order testing if indicated, request medical records, ensure everything in place prior to appt.
• Review Follow Ups scheduled prior to visit; ensure all prior tests ordered have been completed and coordinate if not. Ensure nothing is pending from prior visit.
• Review clinic schedules FULLY after clinic has taken place; schedule testing ordered, schedule follow-up appointments, obtain appointments for referrals entered, request any missing record, etc.
• Serve as the liaison between patient and provider.
• Enter orders as requested, cardiac monitors, echo, stress echo, nm stress test, coronary cta, labs, referrals, etc.
• Enroll patients in cardiac monitors websites.
• Ensure tests resulted prior to appt, expedite if necessary.
• Make patient follow up calls after visit for care coordination.
• Retrieve clinical related messages and return calls.
• Work on in-basket, manage and resolve UChart messages.
• Work on e-mailed requests.
• Work on faxes, route to appropriate person.
• Scan records into media tab.
• Follow-up on sent medical records requests.
• Provide emotional support, and counseling, related to the clinical situation.
• Help patients and their families in obtaining referrals to a specific specialist.
• Review and manage provider template.
• Provide pt reminders of appts, pending testing, etc.
• Take care of all patient requests.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS

• Bachelor’s degree in relevant field
• Valid State of Florida Registered Nurse (RN) license
• Minimum 2 years of relevant work experience

Knowledge, Skills and Attitudes:

• Ability to maintain effective interpersonal relationships.
• Ability to communicate effectively in both oral and written form.
• Skill in collecting, organizing and analyzing data.
• Proficiency in computer software (i.e., Microsoft Office).

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

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