Job Description As the Marketplace Platform Associate Manager, you’ll support both the internal and external marketplaces. You will be responsible for defining and establishing a significant number of new processes to properly monitor and maintain the health of the platform. You will work closely with external and internal partners, including technology and other internal cross functional teams. This role requires the ability to think strategically while being able to execute tactical operational and business improvements. This role is hybrid, which means you will be required to work some days on-site at the Best Buy location listed on this posting and some days virtually from home or other non-Best Buy location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process. What you’ll do Utilize knowledge of external platforms as well as Bestbuy.com operational processes, quickly remediate any marketplace/seller issues with appropriate parties Maintain configuration/setup of marketplaces, adjusting as needed to support changes to drive the business Responsible for monitoring marketplace transactions to ensure proper processing of orders and timely support for incidents created by customers/sellers Triage any identified issues with respective Best Buy operational/technical teams to drive timely resolution Oversee quality assurance of marketplace including reviewing seller performance against agreed upon service agreements and working with respective account managers to performance manage as necessary Monitor overall health of the marketplace experience, ensuring Best Buy appropriately balances driving scale while upholding the desired customer experience, making recommendations to implement improvements where needed Basic qualifications 4+ years of marketplace, eCommerce, order management or account managementexperience 2+ years of experience with data analysis with an eye toward problem solving and optimization 2+ years of experience communicating and managing vendors/3rd party Basic proficiency with Microsoft Office Suite Preferred qualifications 2+ years of experience working with technical teams – product or engineering 2+ years of marketplace seller or operator experience Intermediate proficiency with Microsoft Office Suite What’s in it for you We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life. Our benefits include: Competitive pay Generous employee discount Financial savings and retirement resources Support for your physical and mental well-being About us As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer. Req #
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