Job Description

Job Type

Full-time

Description

Purpose: To support the IT Manager by providing assistance in maintenance of IT equipment and software. 

Job Responsibilities:

• Manage and maintain the IT ticket system (Fetch) to track, prioritize, and resolve support requests efficiently.
• Support and maintain track timing systems, internal phone systems, and analog/digital radio systems.
• Build, maintain, and troubleshoot fiber, copper, and wireless networks across the facility.
• Provide IT support for all VIR infrastructure, including PC and server systems, printers, and A/V equipment
• Manage and optimize timing loop data systems, ensuring accuracy, security, and efficiency.
• Oversee and maintain security systems, ensuring reliable protection and efficiency.
• Ensure high-quality A/V signals are supplied to hotels, hospitality tents, and other buildings.
• Support PA systems and event audio production.
• Assist with vendor coordination for network, audio, and video needs.
• Log and report IT issues, track job assignments, and support external businesses in the VMTP, and WISP.

Systems of Knowledge:

Power BI, Quickbooks, Maestro, Silverware, Google Suite, Office 365, Windows Server, Remote Desktop Protocol, Timing Loops, PA System, Cable, Apple Systems, Perry Weather System, Direct TV, and Fiber 

Requirements

• Ability to work multiple weekends throughout the season and maintain a flexible schedule.
• Communicate effectively with internal teams, external vendors, and contractors.
• Perform physical tasks such as lifting up to 50 lbs, accessing infrastructure, and working outdoors year-round
• Work with confidential information in a discrete manner
• Ability to pass a drug screening
• Associates degree or higher in an IT related degree field is recommended but not required.

The items listed above are the priority, but do not exclude you from being a VIR World ambassador at all times and offering assistance to all VIR programs/employees when they are in need.

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