Job Description

Job Title: Instructional Designer – Technical Writer

STATUS: Full-Time, Exempt

Location: Caldwell, ID

Department: Human Resources

Reports to: Training and Development Specialist

Be the Difference with JTS | Mission Critical Group!

At JTS| Mission Critical Group , we don’t just hire employees, we empower skilled professionals to drive real impact. Through our people-centered management approach , we attract, hire, and retain exceptional individuals by fostering a culture where innovation thrives, transparency is valued, and resilience is key. Our core values— Have Humanity, Be Transparent, Drive Innovation, Be Resilient, Always Reliable, and Grit —define the way we work and succeed together.

Come be a part of the MCG Way , where your contributions matter, your growth is supported, and your career has purpose. Join us and help shape the future!

Job Summary:

The Instructional Designer – Technical Writer is responsible for designing, developing, and maintaining engaging, accurate, and user-friendly instructional materials and technical documentation that support employee training and development, and internal knowledge management. This role bridges technical expertise with learning theory to produce materials such as manuals, e-learning modules, work instructions, quick reference guides, and job aids for a range of audiences within the manufacturing industry.

Who You Are:

• You have a strong foundation in instructional design and technical writing, with the ability to tailor content for various learning styles and skill levels.
• You’re skilled at collaborating with subject matter experts to extract key information and turn it into well-structured, easy-to-understand materials.
• You’re proficient with tools for authoring, publishing, and managing learning content (e.g., Articulate, Adobe Suite, Microsoft Office, Confluence, MadCap Flare).
• You apply adult learning principles and instructional best practices to create materials that are not only informative, but effective.
• You take initiative, seek feedback, and continuously refine your content based on learner needs and business goals.

Key Responsibilities:

• Collaborate with subject matter experts (SMEs) to gather technical information and translate it into clear, concise, and engaging instructional content.
• Develop and maintain training materials including manuals, SOPs, e-learning modules, onboarding guides, troubleshooting documents, and instructional videos.
• Apply adult learning principles and instructional design best practices to create effective training programs and materials.
• Use authoring tools (e.g., Articulate Storyline, Adobe Captivate, Camtasia) and documentation platforms (e.g., Confluence, MadCap Flare, Microsoft Word) to develop and publish content.
• Conduct needs assessments and analyze learning gaps to design targeted training interventions.
• Ensure consistency in tone, format, and terminology across all documentation and training assets.
• Maintain version control and documentation accuracy through regular audits and updates.
• Support project rollout and product launch efforts with training and reference documentation.
• Evaluate the effectiveness of instructional materials and revise content based on feedback and performance metrics.
• Other duties as assigned.

Qualifications & Experience:

• Bachelor’s degree in Instructional Design, Technical Communication, Engineering, Education, or related field.
• 2+ years of experience in instructional design and/or technical writing, preferably in a technical, manufacturing, or engineering environment.
• Experience working in rapid growth companies.
• Strong writing, editing, and content structuring skills.
• Proficient in instructional design tools and content management systems.
• Understanding of technical subject matter and the ability to translate complex information into learner-friendly formats.
• Ability to work independently and manage multiple projects simultaneously.
• Excellent attention to detail, organization, and communication skills.

Preferred:

• Experience with SCORM/xAPI-compliant learning content.
• Familiarity with LMS platforms (e.g., Moodle, Docebo, SAP Litmos).
• Graphic design or video editing experience is a plus.
• Knowledge of Agile or Lean methodologies.
• This position may require occasional travel to company sites or field locations to gather content or deliver training.
• Bilingual (Spanish/English) skills preferred.

JTS – Proudly American-Made

At JTS, we take pride in producing high-quality, American-made products while providing a workplace where employees can thrive. With locations in Caldwell and Nampa, ID, and Abilene, TX , we offer a supportive, fast-paced environment with excellent benefits and career growth opportunities.

✨ What JTS Offers:

• US Proudly American-Made – Be part of a company committed to U.S. manufacturing
• 💰 Competitive Pay – Weekly pay with direct deposit
• 🏖️ Time Off – Generous PTO and 10 paid holidays
• 🏥 Comprehensive Benefits – Affordable health, dental, and vision insurance
• 💼 Retirement Savings – 401k with a 4% employer match
• 💙 Wellness & Support – Employee Assistance Program and Wellness Program
• 📈 Career Growth – Development opportunities to help you advance
• 👢 Perks & Discounts – Annual boot allowance and 15% off at Carhartt
• 🎉 Engaging Culture – Company events and a team-driven environment

Join a company that values quality, hard work, and the people who make it all happen. Apply today!

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