Weekend Team Lead Job at Confidential, Addison, TX

bFRTZHdoKzBWc1lYSkpPcVB1WjFNYjRsR0E9PQ==
  • Confidential
  • Addison, TX

Job Description

Are you a natural leader with a knack for coordination, meeting deadlines and a passion for delivering exceptional service? We’re looking for a Weekend Team Lead to oversee our dispatchers, customer service representatives, and booking jobs during our weekend operations.

This is a four 10 schedule, Thursday - Sunday 11am - 9pm

🔹 About the Role:

As the Weekend Team Lead, you’ll be the go-to person for ensuring smooth, efficient, and customer-focused operations during weekend hours. You will supervise a small team of dispatchers and customer service reps, manage the workflow of scheduled jobs, and ensure real-time issue resolution. This is a hands-on leadership role requiring clear communication, quick thinking, and a proactive mindset. You will also be required to book jobs and provide status updates to clients.

🛠 Key Responsibilities:

  • Lead and support the weekend dispatch and customer service team
  • Monitor job assignments and scheduling to ensure timely execution
  • Serve as the main point of contact for escalations and urgent issues
  • Provide coaching, guidance, and performance feedback to team members
  • Coordinate with weekday management for seamless weekend handoffs
  • Maintain accurate records of job completion, team performance, and customer satisfaction
  • Ensure all communications meet company standards for tone and professionalism

✅ Requirements:

  • Prior experience in dispatch, customer service, or operations coordination
  • Leadership experience preferred (Team Lead, Supervisor, or similar role)
  • Strong communication, organizational, and multitasking skills
  • Ability to remain calm under pressure and solve problems efficiently
  • Tech-savvy with comfort using dispatch, CRM, or scheduling software
  • Available to work Saturdays and Sundays with reliability

⭐ Nice to Have:

  • Experience in logistics, field services, or a fast-paced call center
  • Bilingual abilities are a plus, not mandatory

Job Tags

Immediate start, Sunday, Saturday, Weekday work,

Similar Jobs

Realm Business and Tax Advisory

Senior Bookkeeper Job at Realm Business and Tax Advisory

 ...communication, digital-first workflows, and real relationships. Whether working with real estate investors, hospitality operators, or founders...  ...development assistance ~ Retirement plan ~ Work from home Schedule: ~ Monday to Friday Supplemental Pay: Bonus... 

Solomon Page

Sponsorship Marketing Manager Job at Solomon Page

Were seeking a savvy, versatile marketing professional with extensive sponsorship and partnership experienceto support the development and execution of revenue-generating advertiser activations tied to geotargeted media. This contract role is ideal for a polished, proactive... 

Headway

LCP (Virtual) Job at Headway

 ...clients you see through Headway, so that you can set the hours that work for you. Grow your caseload by providing marketing support and...  ...patients in-person or remotely via telehealth while working from home. We accept the following licenses on a state by state basis:... 

Synergy Business Consulting, Inc.

Sr Cloud Security Analyst Job at Synergy Business Consulting, Inc.

 ...Must be local Direct Hire The Senior Cloud Security Analyst is a strategic consultant and hands-on technologist responsible for evaluating and enhancing the cloud security posture across multiple brands. This role bridges technical and business teams, identifying... 

Green Key Resources

Training And Communications Manager Job at Green Key Resources

 ...Green Key Resources is hiring for an experienced Communications & Training Manager to lead technology-related communication initiatives and drive employee training programs. This role plays a key part in promoting clear, consistent messaging and advancing organizational...