Job Description

Mountain View, United States | Posted on 06/13/2025 (Candidates located in San Francisco, CA cannot be considered for this position at this time.) ABOUTWorldLink: WorldLinkis a rapidly growing information technology company atthe forefront of the tech transformation. From customsoftware development to cloud hosting, from big datato cognitive computing, we help companies harnessand leverage today’s most cutting-edge digitaltechnologies to create value and grow. Collaborative. Respectful. Work hard Play hard. A place todream and do. These are just a few words that describewhat life is like at WorldLink. We embrace a culture ofexperimentation and constantly strive for improvement andlearning. We takepride in our employees and their future with continuedgrowth and career advancement. We put TEAM first. We are acompetitive group that like to win. We're grounded byhumility and driven by ambition. We're passionate, andwe love tough problems and new challenges. You don'thear a lot of "I don't know how" or "Ican't" at WorldLink. If you are passionate aboutwhat you do and having fun while doing it; tired of rigidand strict work environments and would like to work in anon-bureaucratic startup cultural environment, WorldLink maybe the place for you. We arelooking for a UX Researcher III who will be responsible forjoining a cross-disciplinary team of product managers, designers, user researchers, writers, and software engineers to help users become more aware of and proactive about improving their health. This role will include working on innovative SaMD/health applications, from concept to launch, by using a variety of research methodologies, such as in-depth interviews, usability testing, observation, and contextual inquiry to provide high-quality research with impactful recommendations. We use an iterative research and design approach in the lab and thus the ideal candidate will feel comfortable with running multiple studies with a healthy dose of ambiguity. Our team’s iterative approach is fast-paced and we are responsible for using the data collected and insights found to help answer the team’s questions, reduce ambiguity, and drive the design and product direction towards successful product release. You must be able to demonstrate the ability to run a study from end-to-end: to align on study goals with various stakeholders, execute remote and/or in-person studies, and analyze data to write and present a report that is easy for diverse stakeholders to consume with relevant, actionable, and succinct recommendations. You are a reliable teammate who is willing to support the needs of other functions and recognizes the value of working collaboratively towards the common goal of improving upon and creating products that serve user needs. They advocate for the user, recognize constraints, and are forward-thinking about building the best experience. Do you have a passion for creating anddelivering leading-edge user experiences on smartphones and wearables? Are youmotivated by helping people improve their health? Do you thrive in fast-paced,highly collaborative environments? As part of the Health Solutions Lab, you will use your creative vision and research expertiseto support development of applications for cutting-edge smartphone andwearable Software as a Medical Device (SaMD) solutions, like the HealthMonitor ECG app, currently available in 57 countries. In addition, we supportremote-care programs like HeartWise and other health monitoring and trackingproducts that reach millions. Join the team and help define thefuture of health-related digital products! Roleand Responsibilities: Meeting with key stakeholders (PM, Head of UserExperience and Human Factors, Regulatory Affairs, Head of Engineering) tounderstand key milestones for product development. Working with recruiting vendors torecruit participants for a study (includes writing a screener, securing budgetapproval, and communicating with the recruiting vendor leading up to thestudy). Writing study plans that useappropriate methods to answer the key research questions and include keyinformation for upcoming study. Independently moderatinguser-research studies. Quickly synthesizing researchfindings into insights that stakeholders (e.g., product, design, writing) canunderstand and act on. Preparing report presentations andcommunicating research findings to a broad team of stakeholders. Working with product, writing,design, and development teams to guide the development of products/prototypesto support further testing and prompt key decisions to be made. C ollaborating with other teammembers to build applications for cutting-edge smartphone andwearable SaMD solutions, including collaborations. Helping provide documentation forSaMDs, which includes human factors validation plan, use related risksanalysis, and tracking all recommendations made during the formative studies. Using research insights to helpestablish a roadmap for health strategy, with a forward-thinking vision of howour health products and services can best fit into user’s lives. Leading, mentoring, and guidingother researchers on the team by providing constructive feedback and reviews onresearch reports and during collaboration sessions. Work with your Manager on researchpriorities. Required Experience and Education: 5-7 years (7+ years preferred) of UXResearch/Human Factors experience. Bachelor's degree required. Educational background inresearch-related domains, Human-Computer Interaction, Human Factors,Anthropology or comparable industry research experience or equivalentcombination of education, training, and experience. Experience leading several researchstudies from end to end and throughout the development life cycle. Experience using a variety ofresearch methodologies (e.g., usability testing, observation, in-depthinterviews, surveys, etc.) Experience working closely withdesign and product functions.

• Preferred) Experience conducting user researchon consumer health products and developing products in the health, wellness,and/or medical space.
• Preferred) Experience with products that seekto motivate users to make healthy behavior changes.
• Preferred) Experience using measures toevaluate success of iterative design approach.
• Preferred) Experience mentoring and leadingresearchers
• Preferred) Experience conducting research onconsumer devices such as smartphones, smartwatches, and other wearables.
• Preferred) Experience running prototypesoftware on mobile devices and remotely via video conference.
• Preferred) Experience with a variety ofmethodologies, usability, in-depth interview, observation, contextual inquiry,etc.

Necessary Skills and Attributes: Self-motivatedindividual with the ability to thrive in a team-based orindependent environment. Detail-oriented with strongorganization skills. Ability to work in afast-paced environment. Limited supervisionand the exercise of discretion. Fluency in best practices for userexperience and user research. Ability to communicate researchfindings in a clear way to different audiences using excellent written, verbal,and presentation skills. Entrepreneurial spirit that isflexible, can think creatively, and enjoys working collaboratively to findsolutions in either ambiguous situations or within constraints. Ability to run a study and provideactionable recommendations quickly. Physical Demands: Thephysical demands described here are representative ofthose that must be met by contract employee tosuccessfully perform the essential functions of thisjob. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essentialfunctions. Whileperforming the duties of this job, the contract employee isoccasionally required to stand, clean, crawl, kneel, sit,sort, hold, squat, stoop, stand, twist the body, walk, usehands to finger, handle, or feel objects, tools orcontrols, reach with hands and arms, climb stairs or laddersand scaffolding, talk or hear, and lift up to 20 pounds.Specific vision abilities required by the job includeability to distinguish the nature of objects by using theeye. Operate a computer keyboard and view a video displayterminal between 50% - 95% of work time, including prolongedperiods of time. Requires considerable (90%+) work utilizinghigh visual acuity/detail, numeric/character distinction, andmoderate hand/finger dexterity. Performswork under time schedules and stress which are normallyperiodic or cyclical, including time sensitive deadlines,intellectual challenge, some language barriers, and projectmanagement deadlines. May require working additional timebeyond normal schedule and periodic travel. WHATwe’ll bring: Duringyour interview process, our team can fill you in on all thedetails of our industry-competitive benefits and careerdevelopment opportunities. A few highlightsinclude: MedicalPlans Vision Plan Short-TermDisability Long-Term Disability Critical Illness/ Accident/ Hospital Indemnity/ IdentityTheft Protection 401(k) WHATyou should know: Oursuccess begins and ends with our people. We embracediverse perspectives and value unique humanexperiences. WorldLink is an Equal EmploymentOpportunity and Affirmative Action employer. All employmentat WorldLink is decided on the basis ofqualifications, merit, and business need. We endeavorto continue our footprint as a diverse organization byhighlighting opportunities for all people. WorldLinkconsiders applicants for all positions without regard torace, color, religion or belief, sex, (including pregnancy andgender identity), age, national origin, political affiliation,citizenship status, marital status, military/veteran status,genetic information, sexual orientation, gender identity,physical or mental disability or any other characteristicprotected by applicable laws. People with disabilities who needassistance with any part of the application process shouldcontact us. Thisjob description is designed to cover the main responsibilitiesand duties of the role but is not designed to be acomprehensive list of all. Salary Pay/Range: $60.00-$89.00/hr (Depending on experience) #J-18808-Ljbffr WorldLink, Inc.

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