Job Description

GENERAL OVERVIEW OF KEY ROLES & RESPONSIBILITIES: 1. The individual occupying this position will provide supervised visits and parent exchanges while allowing the child to interact with the non-custodial parent in a safe environment, and to promote a healthy relationship when possible. The primary purpose of the visit is to allow children to preserve relationships with people who are important to them under the guidance of the Family Court. 2. To monitor court-ordered visits and parent exchange by overseeing the interactions between children and the non-custodial parent so that the child/family benefits as much as possible from the contact. 3. To assist children and their families in maintaining or reestablishing relationships that are healthy and safe in a neutral space. 4. To provide custody evaluators with accurate documentation and supplemental information as needed on the visitation and parent exchange process.

ESSENTIAL & CORE FUNCTIONS: 1. Conduct monitored visits and parent exchanges as outlined by Philadelphia Family Courts which may include hands-on assistance. 2. Ensure child/family safety and well-being in conjunction with court orders. 3. Provide verbal feedback to clients regarding their conduct and progress in the visits, per WES visitation policies and procedures. 4. Monitor and provide a safe visitation and parent exchange environment for children and terminate the visit/contact if it is not deemed appropriate or parties involved have improper conduct. 5. Clearly define the rules of visitation with all parties involved and notify Family Courts if rules are violated. 6. Establish and maintain appropriate professional files that provide all required documentation regarding visits and parent exchanges, including incident reporting. 7. Maintain accurate, complete, and comprehensive notes that must be entered into Credible-EMR system within 48 hrs. from the point of service.

ADDITIONAL RESPONSIBILITIES: 1. Performs other duties and special projects as assigned.

Requirements

1. Bachelor/Associate degree in human services or a related field; two years paid experience providing services in direct contact with children and families. 2. High school diploma 3 years paid experience working in direct contact with children and families in a community-based/trauma-informed setting is required. 3. Experience with child welfare, school-based services, domestic violence, or victim advocacy is a plus. 4. Valid FBI clearance, criminal history check, and child abuse history clearance required.

COMPETENCIES & PERSONAL CHARACTERISTICS To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

1. Strong written communication skills: firm understanding of Microsoft office programs- Outlook, Excel, Word and ability to navigate the EMR system. 2. Ability to work with participants who have challenging behaviors. 3. Ability to treat families with respect and dignity. 4. Ability to communicate with professionalism and maintain effective working relationships with families, associates, and Family Court liaisons. 5. Good organizational skills including the ability to prioritize work in accordance with a preordained schedule. 6. The ability to handle conflicts with diplomacy and tact

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