Job Description

About WelcomeHome

WelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living and home care sectors. Since launch in 2019, we have experienced incredibly rapid growth.

Profitable from day one, we’ve hit hypergrowth with a team that prioritizes client results over external / VC reporting and internal politics.

WelcomeHome’s differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.

About the Role

As Senior Customer Success Manager, you will work directly with our Director of Customer Success to ensure our largest and most strategic customers quickly adopt WelcomeHome and maximize the value of WelcomeHome.

For assigned clients, you will serve as a trusted advisor, to both the senior-most executives and community users, helping them leverage our platform to drive business growth across their communities.

You will also act as a mentor and coach for other team members, especially those who want to grow into a Senior CSM role or currently have enterprise clients in their portfolio.

Responsibilities include:

• Owning enterprise client relationships, serving as the primary point of contact for sales leaders
• Onboarding new clients by configuring the software to match the communities’ sales standards and terminology
• Training community Sales Directors, whether on-site or via video conference
• Elevating key needs to the company's senior leadership
• Conducting Quarterly Business Reviews with our clients’ senior sales leaders
• Advising on performance optimization, leveraging industry data, client-specific metrics, and best practices to help sales leaders drive results.

This position is based in our Atlanta office. While WelcomeHome supports hybrid work (3 days in office, 2 at home), employees are only eligible after 6 months of full-time employment. This role will require up to ~10% travel for client visits.

About You

The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer’s success. In addition, you may have:

• 3+ years in customer success in a software environment
• Strong problem-solving ability
• Excellent written and interpersonal communication skills
• Critical thinking and data analysis skills
• Prior experience in a start-up a plus

What You'll Get

WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, paid parental leave, and unlimited PTO.

But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.

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