Job Description

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Retail Sales Stylist to join the Retail Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

• Classification: Full-Time
• Shift: Various must have availability to work weekends, weekdays, and holidays.
• Pay Rate: The hourly rate is $23.76 per hour and is based on applicable and specialized experience and location.

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What will I be doing?
As a Retail Sales Stylist, you would be responsible to maximize revenue and other key performance indicators while creating a luxury selling atmosphere for our guests. Retail sales leader with exceptional guest service skills, the ability to create lasting connections that generate sales and lifetime memories, with a positive attitude and professionalism.

Actively selling and styling guests to exceed financial goals:

• Creates an action plan to drive individual and store sales
• Meets or exceeds revenue and REVPOR goals established at the start of each month. To be reviewed with leader weekly and monthly
• Meets or exceeds average dollar sale goals and other key performance indicators

Providing exceptional luxury, personalized service while assisting guests shop:

• Provides 5 star, luxury service to every guest-personalized, anticipatory engagement
• Expert on merchandise assortment offered. Consistently seeking product information to be an informed sales leader including but not limited to vendor knowledge, origin of item, materials and other specifications, fit, etc.
• Creates a warm, welcoming environment that inspires guests to return often
• Builds strong relationships to inspire guests to shop with the Sales Stylist even when the guest is not on property

Clienteling:

• Host personalized shopping appointments
• Maintain personal client book and engage with guests regularly to generate sales with guests offsite, follow up regarding their purchases, etc
• Schedule meetings with leader(s) to review client book

Maintaining standards in the stores:

• Works alongside Retail manager on visual displays and merchandising
• Checks in merchandise, organizes backstock and ensures all sizes and options are represented on the sales floor
• Maintains cleanliness of shop by straightening items and dusting, sweeping and other similar duties
• Maintains an organized stockroom
• Completes inventory counts and controls as needed
• Additional care and attention to high end merchandise to minimize damaged goods

General logistical tasks in order to complete guest transactions and interactions:

• Assists guests with purchases of merchandise. Responds to any questions about the merchandise and hotel services. Greets guests in a prompt and friendly manner
• Handles cash, processes refunds, exchanges, charges to credit cards and room charges
• Completes daily shift deposits and reports and other opening or closing duties
• Upselling products and adding on
• Follow Waldorf Astoria service standards
• Takes ownership of situations and provides solutions to guest issues

Other supportive duties such as:

• Special events, trunk shows
• Communicating with retail leadership regarding merchandising needs
• Collaborating with retail leadership on sales initiatives and contests, events, etc.
• Participating in inventory controls and inventory counts

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

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