Job Description
Job Summary:We are seeking a dedicated and detail-oriented Remote Live Chat Agent / Call Center Customer Service Representative to join our growing team. This is a work-from-home position where you will assist customers via live chat, email, and inbound phone calls, helping to resolve inquiries, process orders, and ensure a high level of customer satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chat, email, and phone.Provide accurate information regarding products, services, orders, and account information.Troubleshoot issues and offer effective solutions in a timely manner.Escalate complex customer concerns to the appropriate departments when needed.Maintain detailed records of customer interactions in the CRM system.Follow communication scripts, guidelines, and procedures.Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.Stay up-to-date on product knowledge, promotions, and company policies.Qualifications:High school diploma or equivalent (Associates or Bachelor's degree preferred).Proven experience in a customer service or call center environment is a plus.Excellent written and verbal communication skills.Strong problem-solving and multitasking abilities.Comfortable navigating multiple software platforms simultaneously.Reliable high-speed internet and a quiet work environment.Ability to work flexible hours, including evenings, weekends, or holidays if required.Work Environment & Equipment:Fully remote; must have a dedicated workspace at home.Company may provide or require a headset, computer, and secure internet connection.Benefits:Competitive hourly rate or salary.Flexible scheduling options.Health, dental, and vision insurance (for eligible employees).Paid training and professional development opportunities.Opportunities for advancement within the company.
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Big Buck Disposal
Job Tags
Remote job, Hourly pay, Holiday work, Work from home, Flexible hours, Afternoon shift,