Job Description

Job Summary:We are seeking a dedicated and detail-oriented Remote Live Chat Agent / Call Center Customer Service Representative to join our growing team. This is a work-from-home position where you will assist customers via live chat, email, and inbound phone calls, helping to resolve inquiries, process orders, and ensure a high level of customer satisfaction.Key Responsibilities:Respond promptly and professionally to customer inquiries via live chat, email, and phone.Provide accurate information regarding products, services, orders, and account information.Troubleshoot issues and offer effective solutions in a timely manner.Escalate complex customer concerns to the appropriate departments when needed.Maintain detailed records of customer interactions in the CRM system.Follow communication scripts, guidelines, and procedures.Meet or exceed performance metrics including customer satisfaction, response time, and resolution rate.Stay up-to-date on product knowledge, promotions, and company policies.Qualifications:High school diploma or equivalent (Associates or Bachelor's degree preferred).Proven experience in a customer service or call center environment is a plus.Excellent written and verbal communication skills.Strong problem-solving and multitasking abilities.Comfortable navigating multiple software platforms simultaneously.Reliable high-speed internet and a quiet work environment.Ability to work flexible hours, including evenings, weekends, or holidays if required.Work Environment & Equipment:Fully remote; must have a dedicated workspace at home.Company may provide or require a headset, computer, and secure internet connection.Benefits:Competitive hourly rate or salary.Flexible scheduling options.Health, dental, and vision insurance (for eligible employees).Paid training and professional development opportunities.Opportunities for advancement within the company.
recblid 0gmqy2dxj9lp7zlcg2w4tdmu1t3mms

Big Buck Disposal

Job Tags

Remote job, Hourly pay, Holiday work, Work from home, Flexible hours, Afternoon shift,

Similar Jobs

PrismHR

🔧 Job at PrismHR

A growing Multi-Family Property Management and Investment firm is seeking an experienced Maintenance Manager to support a site within its Colorado portfolio, specifically in Denver, CO, and Aurora, CO . The ideal candidate should have experience in basic plumbing...

Nelson Connects

Junior Estimator Job at Nelson Connects

...Job Title: Junior Estimator Location: San Leandro, CA (On-site) Schedule: Monday to Friday, Full-Time Compensation: $80,000.00-$95,000.00 annually + full benefits You are an emerging professional in construction estimating, eager to grow your skills and...

Uber

Driver - Get Paid Daily Job at Uber

...at Uber summary: As a driver for Uber, you have the flexibility to work part-time or full-time while earning cash quickly with the option for instant pay. The role allows you to be your own boss, deciding how much you want to drive and earn, with minimal barriers to...

Intuit

Business Tax Filer - Work From Home Job at Intuit

...Business Tax Filer - Work From Home at Intuit summary: As a Business Tax Filer working remotely for Intuit, you provide expert guidance and prepare complex business tax returns for Partnerships and S Corporations. You assist customers using TurboTax Business products...

Ross Stores, Inc.

Supervisor, Maintenance Job at Ross Stores, Inc.

...Welcome to Ross Stores, Inc., where our differences make us stronger At Ross and dds, inclusion is a way of life. We care about our Associates and the communities we serve and we value their differences. We are committed to building diverse teams and an inclusive culture...

Remote Live Chat Agent/Call Center Customer Service Representative Work From Home Job at Big Buck Disposal, Seaford, DE

bVRxVnhSaThVY2dWTHBDck9PTjJOckU9