Job Description

Job Title: Release Manager

Location: Atlanta, GA / Frisco, TX / Overland Park, KS

Duration: Contract

Term: 6+ months

Job Description:

Experience Desired: 8+ Years.

Required:

• Bachelor s degree in Computer Science, Information Technology, or related field.
• 8+ years of IT experience, with at least 4+ years in release management or production operations in an enterprise-scale environment.
• Hands-on experience with Jira, ServiceNow, and CI/CD tools (e.g., Jenkins, GitLab, Azure DevOps).
• Strong understanding of change and incident management processes (ITIL framework).
• Excellent communication, stakeholder management, and coordination skills.
• Ability to manage multiple concurrent releases in a complex, high-availability production environment.

Core Responsibilities

• Lead and manage the release management lifecycle, including intake processes through tools such as Jira and ServiceNow.
• Oversee release intake, conflict resolution, change deconfliction, and the creation of release packages to prevent production outages.
• Maintain a clear and auditable record of release approvals, artifacts, and timelines.
• Serve as the central coordination point between development, QA, infrastructure, and operations teams to ensure release readiness and smooth deployments.
• Continuously evaluate and improve release processes to enhance efficiency, quality, and control.

Release Execution

• Coordinate closely with application teams to ensure deployment packages, rollback plans, and validation steps are prepared and approved before release execution.
• Lead release bridge calls during deployment events, managing activities, monitoring progress, tracking timelines, and driving issue triage in real time.
• Ensure deployment events follow pre-approved plans, with minimal business impact and strong incident preparedness.
• Partner with DevOps and support teams to ensure CI/CD processes are followed and aligned with enterprise release governance.

CAB Coordination

• Represent the release management function during daily CAB (Change Advisory Board) meetings, presenting release packages and addressing queries.
• Ensure that all Change Requests (CRs) are properly documented, risk-assessed, and scheduled for appropriate release windows.
• While the team does not have final approval authority, ensure CAB alignment and readiness for all production deployments.

Key Skills:

Release management, Production Environment, ITSM, Devops, Jira

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