QA Analyst Job at Healthcare Fraud Shield, Chesterfield, MO

a1RTVnd4NjRVOHdSS1pXbU11WnlNYjB0R0E9PQ==
  • Healthcare Fraud Shield
  • Chesterfield, MO

Job Description

Responsibilities and Duties

  • Review and analyze system specifications
  • Collaborate with Business Unit and Developers to develop effective strategies and test plans
  • Execute test cases and analyze results
  • Create logs to document testing phases and defects
  • Documenting how features work.
  • Report bugs and errors to development teams
  • Help troubleshoot issues
  • Conduct post-release/ post-implementation testing
  • Work with cross-functional teams to ensure quality throughout the software development lifecycle
  • Reviewing and analyzing system specifications
  • Executing test scripts and reviewing results
  • Reporting and documenting technical issues
  • Provide end-user application support (end user support requires access to customer data which includes protected health information) provide Customer Service support as needed via phone and/or email
  • Proactively assume responsibilities for technical tickets that come in via phone or email from our customers.
  • Documents technical tickets in the Customer Relationship Management (CRM) software from start to finish including updates and final resolution.
  • Assess the technical issues and determine whether the issue can be resolved directly or whether the issue must be escalated.
  • Assess and communicate to internal and external stakeholders the issue, the breadth of impact of the issue, and expected resolution, if or when known, via internal ticketing.
  • Assume full responsibility for the issue and its resolution, even if escalated and triaged, until issues is fully resolved.
  • Follow customer service procedures for all operations including, but not limited to, user account management functions
  • Understands and complies with all company Privacy and Security standards
  • Light data entry
  • Other duties as assigned

Qualifications

  • Proven experience as a QA tester or similar role
  • Ability to document and troubleshoot errors
  • Excellent communication skills both verbally and written
  • Attention to detail
  • Analytical mind and problem-solving aptitude
  • Customer service minded and detail oriented
  • Excellent troubleshooting and problem solving skills
  • Ability to communicate instructions in a clear and concise manner
  • Comfortable multitasking in fast paced environment
  • Able to work independently as well as part of a dynamic team

Preferred Skills:

  • 3+ years of Technical Support experience
  • Strong communication and listening skills
  • Strong analytical skills
  • Knowledge of health care, insurance, medical terminology, CPT, HCPCS, DRG, Revenue, ICD-9, ICD-10 preferred
  • Knowledge of databases and Microsoft SQL Management Studio or equivalent
  • Strong computer skills
  • Detail oriented
  • WCAG Compliance Testing a plus

Experience:

  • QA testing: 1 year (Required)

Benefits

· Medical, Dental & Vision insurance

· 401(k) retirement savings with employer match vesting immediately

· Vacation and sick paid time off

· 7 paid holidays & 2 floating holidays

· Paid maternity/paternity leave

· Disability & Life insurance

· Flexible Spending Account (FSA)

· Employee Assistance Program (EAP)

· Free on-site fitness center

· Professional and career development initiatives

· Remote work eligible

REMOTE WORK REQUIREMENTS

· Must have high speed Internet (satellite is not allowed for this role) with a minimum speed of 25mbs download and 5mbs upload.

Healthcare Fraud Shield is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Job Tags

Immediate start, Remote work, Flexible hours,

Similar Jobs

Hanna Interpreting Services LLC

Russian Interpreter Job at Hanna Interpreting Services LLC

Hanna Interpreting Services LLC is a language service provider that connects bilingual and multilingual individuals with potential opportunities to serve as a freelance interpreter or translator. Our mission is to bridge the communication gap for those in need through ...

PTS Advance

Senior Project Manager - Wastewater Job at PTS Advance

 ...Job Description Job Title: Senior Project Manager Wastewater Company: PTS Advance About PTS Advance PTS Advance provides...  ...organizations to deliver high-quality talent for complex wastewater and water infrastructure initiatives. Position Summary The Senior... 

Vaco by Highspring

Staff Accountant Job at Vaco by Highspring

Vaco is hiring for an Accountant opportunity in Salt Lake City, UT Direct hire, onsite Salary: $60-80,000/yr Position Summary...  ...deposits as needed. Education & Experience Education: Bachelors degree required. Experience: Minimum of 3 years of... 

Christopher Newport University

Assistant Professor of Economics Job at Christopher Newport University

 ...Working Title: Assistant Professor of Economics Appointment Type: Full Time Purpose of Position: The Department of Economics at Christopher Newport University invites applications for a tenure-track position in Economics, effective August 2026. Applicants must... 

Tech Digital

Skilled Trade - Welder (Senior Level) Job at Tech Digital

NADCAP Certified Welder Location: New Port Richey, FL Set-up and operate all equipment for welding operations. a. Perform tig/spot welding on metal parts b. Weld small metal components. Complete all necessary paperwork as required including scorecards, hazard...