Job Description

Job Description

Job Title: Part-Time Hospitality & Conference Services Associate

Location: Post Office Square, Boston, MA

Schedule: Monday–Friday, 12:00 PM–5:00 PM

Rate of Pay: $25.00/hr

Position Overview

Our client is seeking an exceptionally polished and service-oriented Part-Time Hospitality & Conference Services Associate to support a high-end, professional law firm environment. This role requires a hospitality mindset aligned with Ritz Carlton–level service standards , strong communication skills, and the ability to anticipate and fulfill the needs of lawyers, staff, clients, and visitors.

Candidates must speak English fluently, present a corporate and refined demeanor, and bring strong cultural awareness and professionalism. Foreign travel or life experience is a plus, and a 4-year college degree is preferred .

Key Responsibilities

Conference Services & Meeting Support

• Provide the highest level of professionalism when assisting lawyers, staff, clients, and visitors utilizing conference rooms and visitor offices.
• Coordinate meeting logistics, including catering, room configuration, additional seating, and audio-visual needs.
• Schedule, update, and reschedule meetings, ensuring accuracy and completeness of all reservation details.
• Demonstrate full knowledge of conference room capacities and layouts to assign appropriate rooms based on meeting requirements.
• Inspect conference rooms and visitor offices daily for cleanliness, supplies, maintenance, and functionality.
• Ensure room setups—including technology, configuration, and catering—match reservation details.
• Support conference room setup and breakdown; reset rooms and visitor offices after use.
• Manage last-minute meeting needs: time extensions, equipment requests, additional catering, visitor offices, or extra meeting space.

Reception, Hospitality & Service Excellence

• Greet lawyers, staff, clients, and visitors with a warm, polished, concierge-level approach.
• Maintain a clean, organized, and welcoming reception area.
• Assist with special requests, such as arranging transportation or coordinating visitor services.
• Enter external meeting attendees into the building’s security system and manage updates as needed.
• Maintain strong relationships with internal teams and communicate effectively with supporting departments.

Administrative & Technical Support

• Answer, screen, direct, and place telephone calls; guide individuals to appropriate destinations.
• Perform administrative tasks including scanning, copying, printing, mailing, and operating basic office equipment.
• Assist with basic audio-visual setup and technology needs (e.g., laptops, telephones, lighting).
• Support occasional sundry tasks at the desk (e.g., envelope stuffing, labeling) with supervisor approval.
• Provide timely feedback to management about any issues affecting conference rooms and visitor offices.
• Respond to all service requests accurately, proactively, and promptly.

Attendance & Professional Expectations

• Maintain punctual and consistent attendance in accordance with firm policies.
• Demonstrate impeccable service etiquette, corporate polish, and strong interpersonal skills at all times.

Preferred Qualifications

• Exceptional English communication skills (spoken and written).
• Corporate polish and a refined, client-facing presence.
• Foreign travel or international life experience strongly preferred.
• Bachelor’s degree preferred.
• Prior experience in hospitality, corporate services, or luxury service environments is a plus.
• Strong organizational skills and the ability to handle last-minute changes in a fast-paced environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Internal candidates only: The compensation outlined is applicable for candidates who fully meet the qualifications of the role based on their education and experience. If Forrest Solutions selects an internal candidate who does not meet all requirements, the position title, structure, and compensation may be adjusted accordingly.

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