Job Description

Position: Event Operations Webinar Coordinator

Classification: Non-Exempt, Part-Time, 10-20 hours per week

Working Hours: 5:00am-1:00pm; Monday-Friday

Compensation Range: $18.00-$20.00/hour

Location: Austin, TX

Work Type: Hybrid

Reports To: Event Operations Supervisor

Company Description:

For years, most people didn’t understand risk, insurance, or the policies themselves. Yet, back in 1969, a small group of Texas independent agents knew the truth: with a structured curriculum and practical, real-life education beyond theory, they could ignite an entire industry of skilled professionals. Together with University of Texas educators, these pioneering agents formed the industry’s first nonprofit training and CE credit resource. Along the way, we’ve built a genuine community of professionals who succeed and thrive. For decades, we’ve impacted millions of professionals with our practical education. Like us, they’re dedicated to lifelong learning and collaboration. Our participants understand their career potential and gain a real workplace advantage. Today, our education and networks continue to evolve and expand. We are trusted to lead the risk management and insurance industry through change. The Risk & Insurance Education Alliance ensures no one must go it alone. We’ve made success a group activity.

Mission:

We are committed to creating professionals through practical education and technical guidance to lead the risk management and insurance industry of the future, for the common good.

Core Values:

The educational programs and research conducted by The Risk & Insurance Education Alliance were built on a foundation of Innovation , Imagination, Integrity, and Inspiration . These qualities commit us to act responsibly, to be accountable for our actions, to fulfil our obligations, and to inspire others with our relentless determination to achieve a standard of excellence in every endeavor.

Position Description:

The Event Operations Webinar Coordinator will coordinate all aspects of webinar hosting, including, but not limited to, material preparation and set-up, planning and communication with colleagues and participants as assigned to assure that these programs meet the needs of participants and the standards of Risk & Insurance Education Alliance. This position includes providing technical support for virtual live educational sessions while upholding RIEA procedures. Work with contracted faculty to communicate course details, webinar platform functions, and ensure live webinar sessions are run with consistency.

Responsibilities:

• Prepare necessary equipment/material for each assigned webinar and review logistics with faculty at start of webinar, professionally.
• Enter poll questions in advance of the webinar and launch/monitor the polls during the webinar.
• Participate in Team meetings; in person/virtual.
• Organize all necessary presentation material with faculty, assist faculty with setup, confirm they are prepared for the assigned webinar.
• Work with faculty throughout the webinar to make sure the presentation runs smoothly and provide technical support and troubleshoot issues if needed.
• Answer participants’ technical questions and resolve issues during the webinar. (non-content related). This may include communicating with other departments to gather information for the participant.
• Must be available to assist during the entire webinar session.
• Download chat logs after each session & save them in the appropriate event folders.
• Other duties as assigned.

Required Education & Experience

• GoToWebinar & GoToTraining platform experience or other webinar platforms including but not limited to Zoom, Microsoft Teams, etc.
• Must have high speed internet.
• Excellent customer service skills required.
• Ability to work a flexible schedule in multiple time zones and some evenings.
• Ability to work with different personalities professionally, and with a calm demeanor.
• Must be able to multitask and work in a high pressure, low error operational environment.
• Solid Microsoft Office skills.
• Must be very comfortable using a laptop, mobile device, and additional monitors.
• Ability to relate to people. Must be able to communicate with participants effectively and professionally.
• Willing to go above and beyond to create a positive participant experience.

Supervisor Responsibilities:

• This position does not supervise any employees.

Work Environment:

• Day-to-day this position is hybrid and can be performed from our climate-controlled office, with normal office noise, or can be performed from a location of your choosing-the choice is yours. We have a few internal/external events throughout the year that the Event Operations team is responsible for setting up, breaking down, and attending.

Physical Demands:

• The physical demands of this job include sitting in a stationary position in an office environment.

Position Type & Expected Hours:

• This is a part-time position, and working hours are Monday – Friday, hours vary from 5:00am CT to 1:00pm CT.

The Risk & Insurance Education Alliance is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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