Job Description

Job Description

Job Description

Title

Merchant Service Consultant (Outside Sales)

Sales

Reports to

Sales Supervisor

Position Overview

The Merchant Service Consultant is an outside sales position, this role helps businesses succeed by providing them with cutting-edge payment solutions, services, and hardware. In addition, the role involves traveling within Puerto Rico to meet potential clients, perform in-person product demonstrations, and deliver tailored presentations to emphasize key product benefits. You will earn a competitive base salary and commission, along with comprehensive benefits, working for a top payment processing company.

• 1st Year Total Compensation Package realistic opportunity $35,000 - $50,000
• 2nd Year Total Compensation Package realistic opportunity $50,000 - $60,000

What we're obsessive about:

• Small teams, big things: We'll convey the outcomes our merchants require, provide you with the support and tools to succeed, and let you work your magic, with no needless processes to get in your way.
• Develop, grow, thrive: We promote a philosophy where you can develop and grow as an individual and team. We encourage you to approach problems uniquely, try new techniques, learn from your colleagues and master your craft.
• Real people, real problems: We develop solutions to our merchants' real-world challenges. Our Team Members collaborate to build the right things the right way. We are inquisitive about how things work and believe that sharing ideas and insights leads to better, more innovative products.

Duties and Responsibilities:

• Customer Relationship Management: Regularly visit and maintain relationships with current and potential merchants and business partners to build rapport, sell products, and promote new offerings.
• Sales and Lead Generation: Proactively identify new business opportunities, generate and qualify leads, conduct cold calls, arrange product demonstrations, and negotiate prices to close sales.
• Sales Planning and Reporting: Prepare and submit regular sales reports, plans, and proposals to track progress and show sales volume and potential for expansion.

Qualifications

• High school diploma or equivalent
• Computer Proficiency - Possesses skills and experience with the Internet and standard MS applications, such as Word, Excel, etc. Knowledge of a sales CRM system like Salesforce would be a plus
• Business Acumen - Demonstrates knowledge of POS Systems, credit card and payment solutions
• Communication - Speaks and writes clearly and informatively; Demonstrates group presentation skills; Edits work for spelling and grammar; Able to analytically read and interpret written information
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time.

Preferred Qualifications

• 2 or 3 years of customer services, sales or credit card payment processing experience.
• Driver's license, vehicle and availability for local travel.
• Exceptional verbal, written and presentation skills in English and Spanish
• Excellent customer service skills. Excellent negotiation and presentation skills.

Working Conditions

• Extensive desk-based work involves prolonged periods using a computer and sitting for extended periods
• Frequent interaction with team members, management, agents, Business Development Managers (BDMs), and external partners to facilitate smooth operations and collaborations
• Must be able to lift to 25 pounds if needed.

Travel Component

• > 75%

Job Classification

• Exempt

Equality:

At Payroc, we are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, national, social, or ethnic origin, sex, age, physical, mental, or sensory disability, sexual orientation, or any other status protected by the laws and regulations in the locations where we operate.

Payroc does not tolerate discrimination or harassment based on any of these characteristics. Payroc is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Human Resources Department at HR@payroc.com.

Compensation and Benefits

Our compensation reflects the cost of labor across various geographic markets, including Puerto Rico. Actual compensation may vary based on factors such as location, skills, experience, and role-specific responsibilities. Additional forms of compensation – including incentives or bonuses – may also be included in the total compensation package.

We provide a full range of benefits to support your health and wellbeing, including medical coverage, financial resources, and additional support tools to help you succeed.

Note to Agencies:

Payroc does not accept resume submissions from agencies outside of existing agreements. Please do not send unsolicited resumes to Payroc HR or to Payroc employees. Payroc is not responsible for any fees associated with unsolicited resume submissions.

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