Job Description

Job Description

Job Description

About Private Health Management

Private Health Management (PHM), a clinically sophisticated healthcare navigation firm, specializes in assisting clients to obtain the best care and outcomes when facing serious and complex medical conditions. Individuals and businesses who make health a priority rely on PHM to achieve the best of what's possible in medicine. We believe everyone should benefit from the latest science-backed insights , have access to the best diagnostics, specialists, and treatments, and receive independent guidance to make informed health decisions with confidence.

About the role

As a Medical Records Specialist at PHM you'll work closely with the Medical Records team collecting, processing, and maintaining medical records for our client cases. You'll work directly with physicians' offices and hospitals to help them understand the why behind the urgency and necessity of delivering the records. We call this "getting the yes from the no."

You'll thrive here if you're adaptable, tech-savvy, and energized by change . You use this can-do spirit in combination with a detail-oriented attitude, excellent communication skills, and experience working in a medical or healthcare setting to materially improve our records process and enable a high functioning team.

What You'll Accomplish

• Work directly with doctors/facilities via phone on all assigned case tasks

• Create thorough case folders by collecting, separating, labeling and uploading records

• Collect images on disc and electronically from doctors/facilities

How You'll Spend Your Days

• Coordinate and oversee the collection and administration of medical records and related information from doctors' offices, hospitals, and facilities

• Think creatively to prevent and mitigate case delays and influence external entities to secure medical records and files

• Compile, process and maintain medical records efficiently and consistent with medical administrative, ethical, legal and regulatory requirements

• Collaborate consistently with clinical staff to facilitate and expedite cases

• Develop and maintain relationships with medical record facilities

• Expertly navigate proprietary and generic technology solutions

• Ensure all casework and processes follow HIPPA compliant protocols with all parties encountered throughout the process

What you bring to the table:

• 2+ years of experience in a medical records setting.

• Strong adaptability — you stay calm, flexible, and solution-oriented in a rapidly evolving environment.

• A self-starter mindset — proactive, curious, and comfortable working independently.

• High technological fluency — you learn new systems fast and leverage tech to get results.

• Excellent communication and customer service skills with clients, team members, and medical partners.

• Knowledge of medical terminology and a meticulous attention to detail.

Read what current Team Members say about working at PHM!

Compensation : The hourly rate for this position is $25-26.44 per hour, which equals an approximate annual salary equivalent of $50,000-$57,000 annually.

This compensation is only a part of a total compensation package that also includes health/dental/vision benefits, 401k with match, PTO and other benefits. Individual pay may vary from the target range as a number of factors including market forces, experience, location, disparities in market data and other relevant business considerations may all factor into final compensation.

This is a remote role requiring that you live in one of the states where we currently have business operations: AR, AZ, CA, CO, FL, GA, ID, IL, IN, KY, MA, MI, MO, NJ, NC, NM, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA

Next steps

Private Health Management is a remote company with employees across the U.S. If your application is selected, our recruiting team will reach out to schedule interviews. These may include conversations with the hiring manager, peers, and an AI agent to help ensure an accessible, fair, and consistent process. The results of every AI interview are reviewed by a human on our team.

Have questions? Email careers@privatehealth.com or apply here.

Anticipated Pay Range

$50,000—$57,000 USD

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