Job Description

This is a remote position.

Symphony-Solution is seeking an enthusiastic and tech-savvy Live Chat Agent to provide real-time support to our website visitors and clients. As the first point of contact, you will help users with inquiries, provide guidance on services, and resolve issues promptly while maintaining a professional and friendly demeanor.

Key Responsibilities

• Respond to customer inquiries via live chat in a timely, accurate, and professional manner
  

• Understand company services to effectively assist clients and prospects
  

• Troubleshoot issues or route queries to the appropriate internal teams
  

• Maintain detailed records of customer interactions and feedback
  

• Collaborate with sales, development, and support teams for accurate information sharing
  

• Maintain high customer satisfaction scores and contribute to team goals
  

Requirements

• Previous experience in customer service, live chat support, or a similar role
  

• Excellent written communication skills and fast typing speed
  

• Tech-savvy and familiar with using CRM and chat tools
  

• Ability to multitask and stay calm under pressure
  

• Strong problem-solving abilities and attention to detail
  

• Bachelor’s degree preferred but not required
  

Benefits

• Competitive salary
  

• Health, dental, and vision insurance
  

• Paid time off and holidays
  

• Career growth opportunities
  

• Fun and collaborative work environment
  

Job Tags

Similar Jobs