Level 1 IT Help Desk Tech Support Job at Morris Business Solutions, Duncan, SC

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  • Morris Business Solutions
  • Duncan, SC

Job Description

Job Description

Job Description

Are you a tech-savvy individual looking to jumpstart your career in the world of Information Technology? We have an exciting opportunity for a Level I IT Support Specialist to join our dynamic team. As a Level I IT Support Specialist, you will play a vital role in providing technical assistance and support to our internal employees, ensuring their technology-related issues are resolved promptly and efficiently. This position is based out of Duncan, South Carolina with 10% travel in SC/NC. NOTE: This is Not a remote position – this must be worked on-site.

Who is Morris Business Solutions:

Morris Business Solutions offers full technology solutions for businesses covering North and South Carolina. As a Premier Platinum dealer for Xerox and Kyocera, we provide cutting-edge technology solutions to businesses by providing computers, servers, cyber security, telephones, copiers, faxes, printers, and Managed IT Services. Morris Business Solutions is a family-run business, and we treat all our employees like family. Join our team and take our business to new heights!

Responsibilities / Qualifications:

  • Provide first-level technical support to end-users via phone, email, or in person

  • Maintain accurate records of all support requests and resolutions in our ticketing system

  • Ability to handle multiple tasks in rapid succession

  • Diagnose and troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices

  • Must have a valid driver’s license

  • Must maintain a clean driving record

  • Must be physically capable of performing job duties and be able to lift a minimum of 20 lbs

  • Strong problem-solving skills and a passion for technology

  • Maybe asked to participate in training and development opportunities as necessary

Highly Preferred Skills:

  • 1 year or more experience in IT field

  • IT related Associates or Bachelor’s Degree, or comparable experience

  • Experience working with active directory, VPN, and SQL servers

  • Experience with installation, configuration and monitoring of small networks and firewalls

  • Experience with MSP

  • Experience supporting users with Office 365 applications (to include MS Teams)

  • Experienced with FM Audit a plus

  • Experience with IP Phones

We offer a competitive salary plus a lucrative commission and bonus structure. We also have a generous benefits package including:

  • Health Insurance

  • Dental Insurance

  • Vision Insurance

  • 401K Matching

  • Life Insurance

  • Paid Time Off

  • Holiday Pay

  • Training and Development Opportunities

  • Presidents Club Trip for highest rated employees. Past trips have included Paris, St. Lucia, Bahamas, Hawaii, Jamaica, Greece, Ireland, and Key West.

Job Tags

Work at office,

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