Job Description

WSR is seeking a skilled IT Support assistant to enhance our team. This position requires delivering frontline support for both hardware and software issues, while also managing and maintaining cloud-based services such as Microsoft Azure and Office 365. We are seeking a versatile technician with excellent troubleshooting abilities, a customer-centric approach, and experience in cloud technologies.

Requirements

• Provide technical support for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, productivity applications).
• Diagnose and resolve issues with Windows 11 operating systems.
• Configure, maintain, and support Office 365 services, including Exchange Online, Outlook, Teams and OneDrive.
• Assist with Azure Active Directory (AAD) including user provisioning, MFA, and conditional access.
• Maintain and troubleshoot end-user accounts, access, and permissions across cloud systems.
• Participate in the onboarding and offboarding processes for users, including setup and decommissioning of devices.
• Document incidents, procedures, and solutions using the supported ticketing system.
• Assist with IT asset management and maintain accurate inventory records.
• Provide end-user training and guidance as needed required.

Qualification and requirements

• A minimum of 2 years of experience in an IT support or help desk role.
• Practical experience with Microsoft Office 365, including both support and administrative tasks.
• Proficiency in Microsoft Azure.
• In-depth knowledge of hardware support for PCs, laptops, printers, and mobile devices.
• Familiarity with Windows 11 operating environments.
• Experience with remote support tools such as TeamViewer, GoTo Resolve, and RDP.
• Exceptional communication and customer service skills.
• Strong organizational skills and adept at troubleshooting.

Preferred Skills and experience

• Possession of Microsoft certifications, such as AZ-900, MS-900, or MD-102.
• Proficiency in scripting, with a preference for PowerShell.
• Fundamental understanding of network infrastructure and security best practices.
• Experience in cloud-first environments.

Working Conditions

• This position is based on-site.

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