Job Description
WSR is seeking a skilled IT Support assistant to enhance our team. This position requires delivering frontline support for both hardware and software issues, while also managing and maintaining cloud-based services such as Microsoft Azure and Office 365. We are seeking a versatile technician with excellent troubleshooting abilities, a customer-centric approach, and experience in cloud technologies.
Requirements
- Provide technical support for hardware (desktops, laptops, printers, mobile devices) and software (operating systems, productivity applications).
- Diagnose and resolve issues with Windows 11 operating systems.
- Configure, maintain, and support Office 365 services, including Exchange Online, Outlook, Teams and OneDrive.
- Assist with Azure Active Directory (AAD) including user provisioning, MFA, and conditional access.
- Maintain and troubleshoot end-user accounts, access, and permissions across cloud systems.
- Participate in the onboarding and offboarding processes for users, including setup and decommissioning of devices.
- Document incidents, procedures, and solutions using the supported ticketing system.
- Assist with IT asset management and maintain accurate inventory records.
- Provide end-user training and guidance as needed required.
Qualification and requirements
- A minimum of 2 years of experience in an IT support or help desk role.
- Practical experience with Microsoft Office 365, including both support and administrative tasks.
- Proficiency in Microsoft Azure.
- In-depth knowledge of hardware support for PCs, laptops, printers, and mobile devices.
- Familiarity with Windows 11 operating environments.
- Experience with remote support tools such as TeamViewer, GoTo Resolve, and RDP.
- Exceptional communication and customer service skills.
- Strong organizational skills and adept at troubleshooting.
Preferred Skills and experience
- Possession of Microsoft certifications, such as AZ-900, MS-900, or MD-102.
- Proficiency in scripting, with a preference for PowerShell.
- Fundamental understanding of network infrastructure and security best practices.
- Experience in cloud-first environments.
Working Conditions
- This position is based on-site.
Job Tags
Full time, Work at office, Remote work,