Hotline Representative (Night Shift, $20/hour) Job at ProPivotal Staffing, Framingham, MA

a2p5WnhCKzlWczRSS1pXdE0rcC9OYkV0R1E9PQ==
  • ProPivotal Staffing
  • Framingham, MA

Job Description

Hotline Representative (Night Shift, $20/hour)

About the opening:

  • Overnight shifts
  • Pay: $20/hr
  • Part Time shifts
  • Training in Framingham office, then hybrid work arrangement after

Responsibilities:

  • Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
  • Show extreme empathy and remain non-judgmental to assist callers effectively
  • De-escalate situations with the support of the call site supervisor
  • Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

  • High school degree
  • Experience with data gathering techniques
  • Proficient with Microsoft Office, Word, Excel, databases, and other software systems
  • Ability to deescalate crisis situations while maintaining composure
  • Must attend training in Framingham, MA
  • Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
  • Quiet workspace for working from home for remote shifts

Preferred Requirements:

  • Prior telephone/call-center experience focused on emotional support

There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting and/or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you'll love. As one of the area's largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.

ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Job Tags

Second job, Work at office, Remote work, Shift work,

Similar Jobs

FedEx

Seasonal Package Handler - Part Time (Warehouse like) Job at FedEx

IMMEDIATE OPENINGS! Come for a job and stay for a career! Federal Express Corporation (FEC) is part of the rapidly growing warehouse and transportation sector that helps keep America, and our economy, moving. Be part of a winning team and workplace community that cares...

Jetsoftpro LLC

Manual QA Engineer Job at Jetsoftpro LLC

 ...We are looking for a Manual QA Engineer to join our team and support a German healthcare client in building high-quality, secure, and reliable digital solutions. If youre detail-oriented, proactive, and passionate about delivering flawless user experiences, wed love... 

Shield AI

Senior Engineer, Full-Stack - Foundry Applications (R3934) Job at Shield AI

 ...end features: From backend services and data transformations to user-facing interfaces ensuring performance, maintainability, and security...  ...across multiple domains. Deliver continuously: Write well-tested, maintainable code and iterate quickly based on real-world... 

Carle Health

Social Worker (LCSW) - Co Responder Social Service Unit Job at Carle Health

 ...that need the assistance of mental health professionals. This service will allow us to connect individuals and families to mental health...  ...values and cultural beliefs of clients, their families, and community resources and referrals Works with law enforcement, emergency... 

Cornerstone OnDemand

Community Public Health Educator Job at Cornerstone OnDemand

What Youll Be Doing Wake County Public Health is seeking a Community Public Health Educator to join #TeamWake! This role is a unique opportunity to shape public health messaging, build trust in historically marginalized communities, and promote health literacy across...