Job Description
Job Description:
Job Title: Genesys Developer
Daily Responsibilities:
- Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
- Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
- Work collaborative with other IT teams such as Middleware and Salesforce engineering.
- Responsible for working with agile team to create, write, and execute testing plans
- Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.
Qualifications and Education Requirements:
Required BS/MS in Computer Science, Engineering, or related subject
Required Skills:
- Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
- Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
- Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
- Understanding of authentication methodologies (Oauth, SAML)
- Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
- Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
Preferred Skills:
- NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
- Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
- Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code
Soft Skills:
- Ability to consume business requirements and create detailed technical process flow documentation
- Work collaboratively with other teams to align technical requirements
- Ability to provide business stakeholders technical guidance and best practices
Hard Skills:
- Genesys Cloud Web Messaging development experience
- Genesys Cloud Architect development experience
- API development and integration experience
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