Genesys Developer Job at Avacend Inc, Charlotte, NC

a1R5Wnd4MjVYYzhSTFpHb1B1cDFNN0FsR3c9PQ==
  • Avacend Inc
  • Charlotte, NC

Job Description

Job Description:

Job Title: Genesys Developer

Daily Responsibilities:

  • Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
  • Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
  • Work collaborative with other IT teams such as Middleware and Salesforce engineering.
  • Responsible for working with agile team to create, write, and execute testing plans
  • Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

  • Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
  • Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
  • Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
  • Understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
  • Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

  • NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
  • Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
  • Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

  • Ability to consume business requirements and create detailed technical process flow documentation
  • Work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

  • Genesys Cloud Web Messaging development experience
  • Genesys Cloud Architect development experience
  • API development and integration experience

Job Tags

Similar Jobs

Bath Planet

Field Appointment Setter Job at Bath Planet

 ...Become a Field Appointment Setter with Bath Planet of St. Louis!&##128165; Full-Time Position Unrivaled Earning Potential! &##128165;...  ...homeowners to promote our exceptional services and products. Set up FREE in-home consultations with our expert design... 

Atria Park - Park of Great Neck

Shift/Charge Nurse - LVN/LPN Job at Atria Park - Park of Great Neck

 ...classification, starting at $500 for Full Time employees Employees may be eligible to...  ...Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results...  ...BONUS*** Qualifications: State-issued nurse license required. Apply today to join the... 

Stay Connected Management Inc

Junior Marketing Campaign Manager Job at Stay Connected Management Inc

 ...Junior Marketing Campaign Manager Location: Jacksonville, FL Join Stay Connected Management , a dynamic and fast-growing company in Jacksonville! Were a team-driven organization that thrives on growth, collaboration, and professional developmentjust like a winning... 

S&W Forest Products Ltd.

General Labourer Job at S&W Forest Products Ltd.

Summary Cedar Shake and Shingle mill looking for general labourer looking to advance. Duties Clean up Piling blocks Lots of opportunity to grow in a particular department based on experience and attitude. Different departments have different pay increases...

Exhibit Concepts, Inc.

3D Designer Job at Exhibit Concepts, Inc.

Scope of Position: Responsible for the creative development and theming of displays, exhibits, and interior environments for clients and organizations, bringing their message to life in a given space, and helping clients to achieve specific experiential or environmental...