Job Description

Job Description:

Job Title: Genesys Developer

Daily Responsibilities:

• Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements.
• Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
• Work collaborative with other IT teams such as Middleware and Salesforce engineering.
• Responsible for working with agile team to create, write, and execute testing plans
• Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues.

Qualifications and Education Requirements:

Required BS/MS in Computer Science, Engineering, or related subject

Required Skills:

• Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
• Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
• Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
• Understanding of authentication methodologies (Oauth, SAML)
• Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc…
• Familiar with working using agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions

Preferred Skills:

• NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
• Experience with implementation and supporting Genesys WFM and Reporting Experience with Cyara Velocity and/or Cyara Cruncher testing tools
• Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

Soft Skills:

• Ability to consume business requirements and create detailed technical process flow documentation
• Work collaboratively with other teams to align technical requirements
• Ability to provide business stakeholders technical guidance and best practices

Hard Skills:

• Genesys Cloud Web Messaging development experience
• Genesys Cloud Architect development experience
• API development and integration experience

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