Job Role: Desktop Support Engineer
Location: Raleigh, NC (On-site)
JD- Key Responsibilities:
On-Site Support: Respond to client queries and provide on-site technical assistance.
Network Maintenance: Ensure consistent operation of client networks, including routers, servers, and other hardware.
Troubleshooting: Diagnose and resolve hardware and software issues.
Installation and Configuration: Set up new hardware, software, and operating systems.
Training and Assistance: Provide training and technical support to end-users.
Documentation: Maintain records of issues and solutions in a ticketing system.
Collaboration: Work with other IT professionals to ensure seamless support.
Key Insights:
Repair desktops/laptops, support printers, troubleshoot peripherals.
Windows 10/11, MS Office, enterprise tools, remote support apps.
Basic knowledge of routers, switches, LAN/WAN; connectivity troubleshooting.
Familiar with ServiceNow, Jira, or Zendesk for issue tracking.
System imaging, software deployment, basic PowerShell scripting.
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