Job Description

Job Description

Coordinator - Airport Operations Center

Corporate Headquarters - Garden City, NY

Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.

Our team of highly trained professionals is committed to delivering superior service and ensuring the safety and security of our clients and their assets. We are currently seeking a dynamic and self- motivated individual to join our team as Coordinator in our Airport Operations Center.

Global is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, o disability status.

Benefits :

• Salary: $52,000 per year
• Medical, Dental, Vision benefits, 401k with employer match, AFLAC, Paid time off
• Employee engagement in a nurturing and challenging work setting that allows you to identify and hone your strengths while growing your skill set and providing opportunities for advancement in your career
• Opportunities for community service projects, civic engagement, and team building activities with an energetic and cohesive head office

Position Overview:

Airport Operation Center hours- 07:00-23:30 – 7 days per week

We are in search of an ambitious and proactive coordinator that will provide support to our Airport Operations with handling personnel sick calls, operational coverage, and daily coverage reporting.

AOC Coordinators work rotating shifts from 07:00–13:00 and 13:00–23:30, with a standard schedule of four 10-hour shifts per week (minimum). Team members must be available to work at least one morning shift and one evening shift each week. Scheduled days off may vary.

The successful candidate will be:

• A strong communicator adept at liaising with stakeholders at all levels.
• Comfortable with high call volume and persistent follow up.
• Able to rely on experience, sound judgement, and critical thinking to plan, organize, and implement goals and objectives.

Ideal candidates will have a positive outlook and a keen eye for accuracy and attention to detail. Members of our airport operations center team are highly motivated, detail oriented, organized, able to multitask and meet strict deadlines.

Responsibilities including, but not limited to:

• Handling all incoming calls to the airport operations center
• Following established protocol for handling, documenting and reporting sick calls to operations management
• Following established protocol for sourcing, confirming, and daily reports of coverage for all vacant posts
• Reporting possible service failures to AOC manager and station manager in a timely fashion
• Maintaining current contact lists, and employee status or eligibility
• Communicating in a timely fashion any issues or incidents that are reported into the AOC by security officers or supervisors
• Assist the team with special projects as needed

Qualifications:

• Exceptional oral and written communication skills
• Proficient in Microsoft Word, Outlook, Excel, Sharepoint
• Previous Aviation or call center experience is preferred but not required
• Must be legally authorized to work in the United States and have IDs needed to verify

Why Join Us?

At Global Elite Group, we offer a dynamic and collaborative work environment where your expertise will directly contribute to the company’s success and growth. You’ll have the opportunity to lead a high-impact function while driving key initiatives that ensure we continue to uphold our commitment to quality, safety, and excellence.

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