Job Description

Job Description

This position is work from home, however, the employee must live in Idaho.

Schedule M-F work week. 8-4:30PM PST or 9-5:30PM MST.

Position Overview:

Most people only see their doctors when they're unwell, face the stress of booking appointments, and endure lengthy waits in crowded waiting rooms. Our Chronic Care Nurses are there to step in for critical moments between visits, such as grappling with medication side effects, assistance with transportation, or helping to distinguish whether the patient should make a trip to the ER, visit an urgent care facility, or wait to speak with their provider.

At TelliHealth, we've transformed remote care management to ensure that chronically ill patients are not alone. As a part of the TelliHealth team, our nurses maintain consistent connections with patients over the phone, offer them the guidance they need to navigate their health challenges, and bridge the gaps that traditional healthcare often overlooks.

Key Responsibilities:

• Engage in regular check-in calls with patients, discuss relevant condition changes, follow up on appointments, and understand new instructions from the patient's provider.
• Manage a caseload between 200 to 250 chronically ill patients.
• Provide exceptional customer service and support through various communication channels, specifically through phone and email.
• Ensure timely follow-up by recognizing when additional communication or intervention is required to address ongoing patient issues.
• Delve into rich conversations and bond with patients, understanding their unique personalities and challenges.
• Establish and nurture trust with new patients and their families.
• Act as a vital link within the patient's care team by communicating seamlessly with providers and in-office staff.
• Guide patients in prioritizing their health and understanding their conditions.
• Advocate for patients, providing answers and addressing medical concerns promptly.
• Use technology to manage and coordinate care.
• Gather resources for continuity of care.
• Utilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patients.

Qualifications:

• Active, unrestricted license LVN, LPN or RN license, required.
• Graduate of an accredited LVN, LPN or RN program, required.
• 4 years of clinical experience, required.
• 2 years of experience working in home health, primary care, or long-term care, required.
• Ability to work a full-time schedule, Monday through Friday, required.
• Minimum upload speed of 12 mbps and download speed of 20 mbps, required.
• Ability to work from home in a HIPAA compliance environment, required.
• Ability to effectively interact with patients through various channels (phone, email, chat) to provide exceptional service and support.
• Proficient using Electronic Medical Records (EMR).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple priorities simultaneously.

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