CALL CENTER AGENT - Remote | WFH Job at Get It - Executive, Biloxi, MS

a1Q2VnpCKzRYTTBZSkpTb09PdHhNN29pSHc9PQ==
  • Get It - Executive
  • Biloxi, MS

Job Description

Are you a customer service professional who thrives in a fast-paced environment? We're looking for a dedicated and detail-oriented Call Center Agent to join our team. In this role, you'll be the first point of contact for patients and caregivers, providing exceptional assistance and ensuring their needs are met with efficiency and care.

What You'll Do:

Handle and triage inbound calls in a high-volume call center.

Assist patients and caregivers with inquiries, offering timely and professional support.

Direct patient requests to the appropriate clinical staff efficiently.

Accurately enter patient information into the electronic health records (EHR) system.

Recognize and escalate complex issues to the Call Center Team Lead or Manager as needed.

Stay informed about provider schedules, clinic updates, and office protocols.

Perform additional duties as assigned.

What We're Looking For:

High School Diploma or equivalent required.

1-2 years of experience in medical office administration preferred.

Strong ability to multitask and work efficiently in a fast-paced environment with frequent interruptions.

Analytical skills to assess data and resolve complex issues.

Ability to work independently while effectively managing time and workload.

Familiarity with medical terminology, health insurance practices, and medical billing procedures is a plus.

Experience with medical scheduling or billing systems preferred.

Outstanding customer service, communication, and interpersonal skills.

Proficiency in electronic records systems preferred.

Strong data entry skills with a demonstrated typing speed of at least 45 words per minute.

If you're passionate about helping others and want to be part of a supportive team, we'd love to hear from you!
Employment Type: Full-Time
Salary: $ 13.00 17.00 Per Hour

Job Tags

Hourly pay, Full time, Work at office, Work from home,

Similar Jobs

Radiology Partners

Interventional Radiology Physician Assistant - Tucson, AZ Job at Radiology Partners

 ...POSITION SUMMARY RP Sol is seeking a full-time Interventional Radiology Physician Assistant to support our growing practice in Tucson, AZ! Proficient with fluoroscopic (static or dynamic) and invasive procedures, such as, GI, GU, HSG, arthrograms, steroid... 

KPG Provider Services

Surgery - General Physician Job at KPG Provider Services

Surgery - General Physician at KPG Provider Services summary: This position is for a General Surgeon to work full-time in an inpatient facility located in Carlsbad, New Mexico. The role requires an MD or DO degree, board certification, a New Mexico medical license, ...

Philadelphia Staffing

Janitor Job at Philadelphia Staffing

Taylor Sudden Service Job Post Taylor Sudden Service provides exclusive worldwide distribution of genuine Taylor OEM parts and forklift service for equipment designed, manufactured, and marketed by Taylor Machine Works, Inc. Backed by a network of parts and service ...

Sanford Health

RN or LPN - Sheldon Care Center - Full Time Job at Sanford Health

 ...Shifts Job Schedule: Full time Weekly Hours: 36.00 Salary Range: $24.00 - $48.00 Pay Info: $7,500 bonus (eligible employees...  ...-Retirement Plan -Daily Pay: offers direct access to...  ...package for qualifying full-time and part-time employees. Depending on... 

Providence Non-RN - Oregon

Senior Pharmacy Technician Job at Providence Non-RN - Oregon

 ...Description Senior Pharmacy Technician at Providence Newberg Medical Center in Newberg, OR Part Time / Day Shift The Acute Care Pharmacy Tech III performs duties relating to the filling and dispensing of unit dose and stock medications from the pharmacy...