Call Center Agent- Home Office & Remote Arizona Job at Perun HR, Phoenix, AZ

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  • Perun HR
  • Phoenix, AZ

Job Description

About the job Call Center Agent- Home Office & Remote Arizona


WHAT YOU'LL DO:
  • Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
  • Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
  • Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
  • Demonstrate effective problem solving and customer relation skills.
  • Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
  • Provide feedback to supervisors on processes and customer interactions as necessary.
YOUR SKILLS AND EXPERIENCE:

We'll provide training and information to make sure you're comfortable in your new role, however, we're looking for you to come to the table with the following skills and/or experience:
  • High school diploma or a combination of education and experience
  • Strong grammar and communication skills
  • Strong computer skills and the ability to use multiple systems at the same time, while answering calls
  • Demonstrated success in providing exceptional customer service on the phone and via email
  • Fluent English required; English and Spanish would be beneficial
  • Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
  • Demonstrate regular attendance and adherence to call center schedule
Perun HR

Job Tags

Remote job, Home office,

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