Job Description

Job: Business Operations Analyst
Location: Berkeley Heights, NJ (onsite)
Pay Rate: $40/hr
***Absolutely no C2C- GC and USC Candidates only- Local candidates only
Job Description
This role supports customer disputes related to card-not-present transactions for network-only debit transactions. The position plays a key role in mitigating financial risk by assisting issuers that are connected to the debit network but do not use the network provider for issuer processing. Through a semi-manual process in 2025, this role will help bridge documentation gaps while a comprehensive debit network solution is being developed for rollout in late 2025.
The individual in this role will gather and distribute merchant documentation in response to issuer-submitted disputes, ensuring claims can be completed accurately and within required timelines. In addition, the role will support arbitration-related dispute items and assist with other back-office functions tied to debit network operations.

Key Responsibilities
Support the dispute process for specific debit network transactions, with a focus on card-not-present claims
Track dispute cases, follow up on outstanding documentation, and manage daily communications
Communicate regularly with customers, including financial institutions, merchants, merchant processors, and internal teams
Provide merchant documentation to issuers to support dispute resolution
Assist with pre-arbitration and arbitration dispute cases
Perform additional debit network back-office and operational support functions as needed
Required Qualifications
35 years of a combination of relevant education, professional experience, and/or military experience
Minimum of 3 years of experience using Microsoft Excel
Strong organizational skills with a high level of attention to detail
Preferred Qualifications
Process-oriented mindset with the ability to follow structured workflows
Strong written and verbal communication skills, including the ability to interact with customers at the manager or director level
Prior experience with cardholder debit disputes is a plus

Job Tags

Part time, Local area,

Similar Jobs

Edwards Lifesciences

First-Shift Medical Device Inspector Impactful & Precise (Salt Lake City) Job at Edwards Lifesciences

...A medical technology company in Salt Lake City seeks a Quality Inspector responsible for performing thorough inspections and testing of medical devices. The ideal candidate must possess a high school diploma and strong attention to detail. Responsibilities include conducting...

Stoel Rives

Senior Project Finance Associate - Renewable Energy Job at Stoel Rives

...Project Finance Associate - Renewable Energy Stoel Rives is seeking a senior associate to join our market-leading project finance... ...work for renewable energy and energy transition assets, including solar, wind, storage, and related infrastructure. Seattle is the...

Ryder

Truck Driver CDL A Home Daily Job at Ryder

...SOLO Class A CDL Truck Driver Immediate opening for a SOLO Class A CDL Truck Driver and we want the right Trucker to join us at Ryder in... ...Deliver SOLO To: Piscataway, NJ and Buffalo, NY Route: Local Home Daily Tractor Type: Day Cab Trailer Type: 48' Doubles...

Washington Staffing

Customs & International Trade - Tax Senior Manager Job at Washington Staffing

...pricing for transactions between related entities, maintaining... ...lead and deliver value at this level include but are not limited to... ...procedures Analyzing client internal control practices Evaluating... ...intend to hire experienced or entry level job seekers who will need...

TNT Delivers LLC

CDL Class A Truck Driver Job at TNT Delivers LLC

...to prevent breakage or damage Safely and efficiently handle and unload goods at selected destinations Obtain signatures or warehouse scans to confirm and complete deliveries with clients Assist in mapping delivery routes Stay on a predetermined route and ensure...

Business Operations Analyst (Berkeley Heights) Job at Matlen Silver, Berkeley Heights, NJ

bHoyZnhSMjBVOGNYS1pPdU0rRnhNckFuSFE9PQ==