Job Description

Consultant

• AWS Elastic Beanstalk, AWS Lambda, Amazon CloudFront, Amazon API Gateway, AWS Step Function

• Job Summary:

We are seeking a skilled and motivated Amazon Connect leader(Techo Program Manager ) to join our cloud engineering team. The ideal candidate will have hands-on experience designing and implementing scalable, secure, and high-performance solutions using  Amazon Connect ,  Node.js ,  AWS Lambda ,  API Gateway , and  event-driven architectures . You will play a key role in building intelligent contact center solutions and integrating them with enterprise systems.

Key Responsibilities:

• Design, develop, and maintain solutions using  Amazon Connect for voice and chat-based customer interactions.
• Build and deploy  serverless applications using  AWS Lambda ,  API Gateway , and  Node.js .
• Integrate Amazon Connect with backend systems and third-party APIs.
• Implement  event streaming and real-time data processing using  Amazon Kinesis ,  Kafka , or  EventBridge .
• Develop and manage  contact flows , Transfer Queues,Lex bots , and  Lambda integrations within Amazon Connect.
• Ensure solutions are  secure ,  scalable , and  compliant with industry standards.
• Collaborate with cross-functional teams including DevOps, QA, and Product to deliver high-quality solutions.
• Monitor and troubleshoot production issues, ensuring high availability and performance.

Required Skills & Qualifications:

• 5–8 years of experience in software engineering with a focus on cloud-native applications.
• Strong hands-on experience with Amazon Connect, including contact flows, routing profiles, and integrations.
• Proficiency in  Node.js and experience building RESTful APIs.
• Experience with AWS Lambda, API Gateway, DynamoDB, S3, CloudWatch, and IAM.
• Familiarity with event-driven architectures and tools like Amazon EventBridge, Kinesis, or Kafka.
• Understanding of CI/CD pipelines, infrastructure as code (e.g., CloudFormation, Terraform), and DevOps practices.
• Excellent problem-solving skills and ability to work in a fast-paced, agile environment.

Preferred Qualifications:

• AWS Certification (e.g.,  AWS Certified Developer – Associate ,  AWS Certified Solutions Architect ).
• Experience with  Amazon Lex ,  Polly , or other AI/ML services in the AWS ecosystem.
• Background in  contact center technologies or  customer experience platforms .
• Knowledge of  security best practices and compliance frameworks (e.g., HIPAA, PCI).

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