Job Description

Overview The Airport Store Manager is crucial in managing the daily operations of our Portland International Airport location. This role ensures a positive, productive, and profitable work environment by supporting and implementing company objectives that align with strategic goals. The position oversees both kitchen and retail operations, embodying Blue Star Donuts’ commitment to quality and customer service. About Us : Blue Star Donuts is a woman-led gourmet donut shop, founded in Portland in 2012. We create delicious and unforgettable mouth-watering moments Every. Single. Day. Core Values : Donut Party Everyday: Embrace the joy and fun in our work. Own It: Take responsibility and pride in everything we do. No Drama: Maintain a positive and professional work environment. Unique Passion for Quality: Commitment to exceptional standards. Together We’re Better: Collaboration and teamwork at our core. Stellar Hospitality: Exceptional service for every customer. Ideal Candidate If you possess the following traits, you are our ideal candidate! Positive and enthusiastic with a strong desire to learn. Self-starter mentality, able to work independently without direct supervision. Observant and able to identify needs and opportunities proactively. Driven by people, providing Stellar Hospitality, and delivering customer excellence. Flexible and adaptable, enjoying a dynamic work environment where everyday looks different. Comfortable with handling inconsistencies and solving problems as they arise. Excellent communication and critical thinking skills. Strong time management skills with organizational and project management capabilities. Professionalism in all areas of work Reliable with exceptional attendance. Thrives under pressure and handles high volume effectively. Contributes to and encourages our Donut Party culture Location Portland International Airport (PDX) Schedule Full-time (40–60 hrs/week, Tues/Wed off, availability on holidays required) Compensation $60,000–$65,000 + bonus eligibility Key Responsibilities Lead Operations: Oversee all daily aspects of store operations, ensuring compliance with company standards for product quality and Stellar Hospitality. Airport & Port Compliance: Serve as the primary liaison with Airport officials. Manage badge renewals, parking passes, TriMet registrations, concession reports, and ensure all operations meet Port of Portland standards. Sales & Performance: Track key sales metrics, drive revenue goals, and implement corrective actions when needed. Train and motivate staff to utilize upselling techniques that consistently exceed targets. Team Development & HR: Train, and coach a high-performing team. Enforce labor budgets, manage scheduling, oversee onboarding, and ensure accountability with clear documentation. Facilitate corrective actions and terminations when necessary. Operational Excellence: Conduct regular store audits to track hospitality and overall cleanliness. Oversee vendor relationships, repairs, and ordering to maintain stock levels while minimizing waste. Hands-On Leadership: Work alongside your team (~25-32 hrs/week on the floor), from boxing donuts to producing beverages, ensuring everyone meets Blue Star’s standards. Drive accountability and engagement through consistent feedback and support. Crisis Management & Problem-Solving: Address staffing shortages, equipment issues, or unexpected challenges quickly and decisively to keep operations running seamlessly. Culture & Values: Model and enforce Blue Star’s values! Qualifications Passion for donuts! Alignment with Blue Star’s core values. Current Oregon food handlers and ServSafe certifications. Working cell phone, laptop, and Gmail account. Completion of Blue Star Training Programs. Flexible availability, with availability to work across all operation hours, including weekends and company blackout dates. Trustworthy with confidential information. Must be able to stand for long periods and lift up to 50lbs. Must be able to pass a federal background check for PDX Airport Badging and obtain a PDX Airport badge. Valid driver’s license with a clean driving record and ability to pass company Driver Training 2+ years managing high volume retail food service operations or equivalent leadership roles, Airport experience preferred. 1+ years of kitchen experience preferred Preferred: Experience utilizing Google Workspace, Slack, and Paycom. What We Offer A diverse and inclusive culture that values all employees. A supportive atmosphere that fosters lifelong connections. A safe work environment compliant with health regulations. Training and development opportunities. Comprehensive benefits including: Sick Time, PTO, Bereavement Pay, EAP Resources 401k matching, Voting PTO, Referral Bonus, Annual Bonus Health & Dental Insurance, Raffles & Contests, and more! Job Type: Full-Time Pay: Salary - $60,000- $65.000 Bonus Eligibility: Up to 5% of salary ($3k/year at entry level) Note: Join us and be a part of spreading happiness, one donut at a time! End of description. #J-18808-Ljbffr Blue Star Donuts

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