Job Description
Aimbridge Corporate - Senior Vice President Operations-Full Service Address 5301 Headquarters Drive, Plano, TX, 75024
Job Description
The Senior Vice President (SVP) of Operations-Full Service examines, analyzes, and evaluates operations of assigned Full Service hotels to ensure adherence to company and franchise standards and policies.
QUALIFICATIONS:
Bachelor’s degree required; Master's degree (M. A.) preferred ; and four to ten years related experience and/or training; or equivalent combination of education and experience.
Strong business acumen; this includes knowledge about how businesses work, business trends and the implications to their business, strong competitive knowledge, and how strategies and tactics work in the marketplace.
Strong understanding of hotel management principles and practices.
Strong sales skills with ability to develop, follow and modify sales strategy.
Ability to apply analytical, strategic and tactical thinking to the planning process and have demonstrated the ability to work collaboratively with other operational departments, yielding desired results.
Possess knowledge of budgeting along with the ability to compile facts/figures and analyze information that involves data manipulation or interpretation to arrive at logical conclusions.
Ability to anticipate and identify issues and exercise initiative to investigate, interpret and weigh alternatives to reach logical conclusions and make sound business decisions.
Thorough knowledge of the principles and practices of business management.
Extensive knowledge of economic concepts such as supply & demand.
Ability to present and express ideas and information clearly and concisely in a manner appropriate to audience, whether oral or written.
Ability to establish courses of action for self to accomplish specific goals.
Ability to improve efficiency of existing processes, to work well under pressure, and maintain confidentiality.
Ability to develop and evaluate alternative courses of action; make decisions based on correct assumptions concerning resources and guidelines; support decisions or recommendations with data or reasoning; define and implements solutions to problems; and recognize when no action is required.
Ability to demonstrate accuracy and thoroughness, monitors own work to ensure quality and applies feedback to improve performance.
Ability to establish work standards and expectations for self and others. Appropriately assign/delegate work and authority to others in the accomplishment of goals. Keep goals and objective in sight at all times, monitor progress toward goals, and works to overcome barriers and obstacles. Provide coaching, advice, and assistance as required; e.g., help subordinates overcome obstacles and deal with problems. Appropriately assess contributions and performance of team members; provide appropriate recognition, and deal with problems as they arise.
Ability to meet the demands of the work schedule; will require the ability to work outside of regular business hours.
Proficient in Microsoft Office products including Word, Excel, Outlook, and PowerPoint.
JOB RESPONSIBILITIES:
Directly supervises 10-20 team members in a designated area.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Guides and directs management in the development, production, promotion, and financial aspects of the organization’s products and services.
Addresses complex and escalated guest complaints.
Authorizes expenditures and monitors cost control.
Performs various investigations and/or audits as needed or as recommended by the EVP of Operations or Corporate personnel.
Reviews GM’s marketing calls semi-quarterly to maintain a thorough understanding of market conditions.
Implements programs that meet corporate goals and objectives.
Evaluates the results of overall operations regularly and systematically and reports these results to the EVP of Operations.
Ensures that the responsibilities, authorities, and accountability of all direct subordinates are defined and understood.
Conducts area meetings semi-annually.
Completes a property Quality Assurance and franchise review semi-quarterly.
Adheres to all franchise procedures and regulations to assure each hotel adheres to standard operating procedures.
Other duties as assigned.
PROPERTY INFORMATION:
At Aimbridge, hospitality is at the heart of everything we do. As the world's leading global hospitality management company, we are dedicated to being the most trusted hotel operator and employer in the industry. With a portfolio of over 80 respected hotel brands and a commitment to creating exceptional guest experiences, we focus on strong relationships with our partners and creating a strong culture for our team members. Join us in setting the new standard for hospitality excellence, where trust is the foundation of our success story.
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